CUSTOMER SERVICE

Please note that all our prices are in euros (€) and include VAT Value added tax 24%. The prices of the products are specified on our website and Wildkind Studio Ltd reserves the right to modify these at any time.
All orders are confirmed by email. By placing an order the customer agrees to all existing terms and conditions of the Wildkind kids online store.

Shipping and payments:
We deliver to: 
EU countries, Norway, Switzerland and Iceland
USA & Canada
Australia & New Zealand
Japan, South Korea, Hongkong

Any other countries please contact before ordering: info@wildkindkids.com

We offer the following payment methods at our online store, cards: Visa Credit, Visa Debit, Visa Electron, MasterCard, Master card debit, Eurocard and American Express. Our service is provided by Stripe. The security system of Stipe guarantees confidentiality and holder authenticity and prevents unauthorized third parties from gaining access to your information. stripe.com/fi/legal.

You will get an order confirmation by e-mail shortly after placing the order. Your order will be dispatched within 1–4 working days after placing the order. You will receive a confirmation email once the order has been dispatched from our warehouse.

The average delivery time to Finland is 1-3 business days.
The average shipping time to the European Union is 1-3 business days.

In Finland your order will be delivered by the national post service. The shipping costs are not included in the price and will be calculated according to the weight at the checkout. 

International shipping fees:
EU countries, Norway, Switzerland and Iceland
DHL Express 15 €
USA, Canada, Australia, New Zealand, Japan, South Korea, Hongkong
DHL Express 20 €

Please be aware that customs duties for deliveries outside the European Union are not included and the client is responsible for all the additional fees.

Wildkind kids offers a free standard delivery on orders above 100 €

Shipping costs for uncollected packages or returned goods will not be paid by Wildkind Kids.

RETURNS

Wildkind Kids offers the customers a 14 days return policy and this includes also items bought on sale. The right to return is valid only for unused products in their original packaging and condition with their hanging tags intact. After we have received the returned products and checked that the products meet all requirements, we will return the sum of the order. Customer is also responsible of return's postage from abroad.  Shipping costs for returned goods will not be paid by Wildkind Kids. We will refund delivery costs only if the product we have sent is incorrect or faulty. Please note that you are responsible for the product until it reaches us. For returns please contact us: info@wildkindkids.com and we will send you further instructions.

 
FREE SHIPPING OVER 100€